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911 Communications Technician


Salary Range

$30,996- $46,885

Job FLSA Status


Public Safety


Job Details

This is specialized work in receiving, processing, and dispatching calls and messages in the Communication Center on a shift basis. Work involves fast, efficient and accurate receiving, dispatching and processing a variety of both emergency and routine calls and messages and maintaining routing, clerical and fiscal records and reports. All work is performed in accordance with Communication Center rules and regulations. Oral instructions are received from reports and records submitted.

Job Duties

Trains new radio dispatchers. Operates radio transmitters, telephones and computers.

Receives, logs and handles emergency and routine radio and telephone calls and messages; relays messages to the appropriate personnel; dispatches emergency vehicles as necessary; gives information to the general public by telephone.

Maintains a current record of movement and location of emergency vehicle; contacts other emergency units for information or assistance as directed.

Conducts Civil Defense radio test and logs test as required, and in case of disaster monitors all Civil Defense communications.

Job Qualifications

A strong knowledge of emergency dispatching work, including use of radio equipment and computerized information system.

Knowledge of the geography of the city and county. Ability to secure necessary and pertinent information from persons under emergency situations.

Ability to operate communications equipment, including a radio transmitter.

 Ability to think clearly and act quickly in emergency situations.

Ability to speak clearly and distinctly.

Ability to maintain simple clerical records.

Job Education

(A) High school diploma or general education degree (GED) (B) Experience as a supervisor in a communications setting; or equivalent combination of education and experience.

Job Computer Skills

General computer knowledge needed. Ablility to type at least 15 WPM.

City Of Covington Department

911 Communications

Start Date


End Date